]

Terms and Conditions

  • These terms and conditions apply as general terms and conditions for availing services and purchase of products at all Lush Beauty Salon, Lush Beauty Absolute salons and Lush Beauty Hair & Beauty Studio (hereinafter referred to as ‘Lush Beauty Salon’ or ‘Salon’). Additional terms and conditions may apply in respect of the particular service, promotion and products. These terms and conditions are subject to change without any prior notice. Hence, customers are requested to refer to the terms and conditions from time to time and before availing any service. Further, by availing the services/purchasing products, the customer shall be deemed to have accepted all the below mentioned Terms and Conditions and it constitutes a contract between the customer and the organization owning and running the respective Lush Beauty Salon.
  • APPOINTMENT & CANCELLATIONS
  • It is advisable to book an appointment before visiting Lush Beauty Salon to avoid disappointments.
    We will be happy to change / reschedule your booking with prior notice subject to availability of spare appointment slots.
    We hold appointments for 15 minutes post the booked time. In case of no show within 15 minutes, your appointment shall be treated as cancelled
  • CUSTOMER/ SERVICE REFUSAL
  • Lush Beauty Salon and its staff also reserves the right to refuse service to any customer should they feel threatened due to verbal or physical abuse of any sort.
  • PRICES
  • Prices of services and products are exclusive to each Lush Beauty Salon. Lush Beauty Salon reserves the right to alter prices without any prior notice.
    Prices as on date of service delivery/product purchase will be billed and are subject to tax at prevailing rates.
  • SAFETY
  • All valuables carried into the salon are at the sole responsibility of the Customer. Lush Beauty Salon would not be liable for any loss or damage of the same.
  • REFUND & EXCHANGES
  • Lush Beauty Salon follows a “No Refund” Practice. In the unlikely circumstance that the service delivered has not been up to your satisfaction, please register your complaint on care.LLPL@unilever.com / 1800 123 1952 within 15 days of availing the service.
    After taking consultation and the service has been completed in accordance with the agreed terms, the customer is liable to pay the entire service charge.
  • PAYMENTS AND BILLING
  • We accept payments made in cash/Credit/Debit cards affiliated with Visa, MasterCard and Amex
    Please ensure to collect your Bill on the completion of services provided. In case your valid mobile no. is registered with us we will send you a bill via SMS after closing the bill in the system. You may also opt for a physical bill at the salon.